Technical Issues – Help Center

I didn't receive the AI images pack. What to do?

I've edited a photo/video, but Prequel cannot save it. Why?

I've imported a photo, and Prequel turned it on a side. What do I do?

I've imported a video and Prequel cropped it. What happened?

I've edited a photo/video, but Prequel cannot save it. Why?

Prequel crashes or freezes. How can I fix it?

Didn’t find anything?