Technical Issues
- I didn't receive the AI images pack. What to do?
- I've edited a photo/video, but Prequel cannot save it. Why?
- I've imported a photo, and Prequel turned it on a side. What do I do?
- I've imported a video and Prequel cropped it. What happened?
- I've edited a photo/video, but Prequel cannot save it. Why?
- Prequel crashes or freezes. How can I fix it?
Subscription
- I know there are other subscription plans. How to find them?
- I purchased a subscription by accident. Can I get a refund?
- I canceled my subscription, but still got charged. Why?
- I have an active subscription, but I can't access all of the features. What do I do?
- I want to cancel my subscription. How can I do it?
- My trial didn't work. Why?